Refund policy

Return and Refund Policy

Returns & Refunds

At Haus of Vilin, each piece is prepared with care and we want you to be confident in your purchase.

Personalized & Custom Items

Personalized and custom-made jewellery is created specifically for you. For this reason, we generally cannot accept returns or exchanges for change of mind, incorrect personalization submitted by the customer, or customer selection errors.

If your item arrives damaged, defective, incorrect, or we have made an error with your personalization, please contact us with your order number and clear photos of the item so we can assess the issue and provide an appropriate resolution.

Non-Personalized Items

For eligible non-personalized products, return requests must be made within 30 days of delivery. Items must be unused, unworn and returned in their original condition and packaging.

Returns must be approved before being sent back. Please contact us before returning an item.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Nothing in this policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.