Shipping policy

Shipping & Delivery

Haus of Vilin ships to customers in Australia and internationally.

Processing

Many Haus of Vilin pieces are made to order or personalized specifically for you. Please allow approximately 3–5 business days for production before dispatch.

Processing times may be longer during peak periods, promotions or holidays.

Delivery

Delivery times vary depending on the destination and shipping method available at checkout. Where available, estimated delivery times will be displayed during checkout.

Production time and shipping time are separate. Personalized products must first be produced before they can be dispatched.

International Orders

International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country. These charges are outside the control of Haus of Vilin.

Customs processing may also affect international delivery times.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information. Please review your address carefully before submitting your order.

We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

Delivery Issues

If your order arrives damaged or incorrect, or you experience an issue with delivery, please contact us with your order number and relevant details so we can assist.